Who we are
https://flotanar.com is an online imported book store based in Jakarta, Indonesia. We ship nationwide.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images/videos to the website or the email you send us, you should avoid uploading images with embedded location data (EXIF GPS) included. All media data will be used by us to add to or improve our service whenever we deem necessary.
Cookies
If you leave a comment/post/request/order on our site, the website may save your name, email address and other provided information in cookies. These are for your convenience so that you do not have to fill in your details again.
Embedded content from other websites
Articles/post/product on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
On our service, we work with our partners especially in shipping and payment. Necessary information of your order or payment will be passed on to them to calculate and process your order.
Your data
If you have an account on this site or have made an order, your data may be kept for administrative, legal, or security purposes. We may use the data you provided to contact you regarding your order or request. We may ask for more information if necessary, for example, requesting a refund account number if we cannot fulfill your order after payment.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for several years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses and your order details.
We may also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, they can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Other
We also advise you to read the disclaimer (“read me”) page before making an order.
Disclaimer page: https://flotanar.com/disclaimer/